Terms & Conditions
1. The contract between us
We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.
2. Our right to refuse your order
2.1 We reserve the right to refuse to accept your order for any reason including, without limitation and whether or not payment has been received by us, if: 2.1.1 We have insufficient stock to deliver the goods you have ordered; 2.1.2 We do not deliver to your area; or 2.1.3 One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers. 2.2 If we do refuse your order we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
3.1 The prices payable for goods that you order are as set out in our website. 3.2 You may be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Our delivery charges are set out in our website. 3.3 All orders are processed in GBP at the prices displayed at time of order. Conversions into other currencies are displayed for customer convenience only and are approximate. These prices may change slightly between the date of placing the order and the date of dispatch.
4. Right for you to cancel your contract
4.1 You may cancel your contract with us for the goods you order at any time up to the end of the fourteenth working day from the day after the date you ordered the goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. 4.2 To cancel your contract you must notify us in writing. 4.3 If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible. 4.4 Special order items such as suspension components, exhaust systems and bodywork that is specifically ordered for your make and model of motorcycle are excluded from our usual 30 day return period and can only be returned if faulty or delivered in error. 4.5 Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order. 4.6 If you cancel the contract but do not return the goods to us in the condition they were in when delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
5. Delivery of goods to you
5.1 We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order. 5.2 Delivery will be made as soon as possible after your order is accepted. 5.3 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
6. Fraud prevention
6.1 You agree that we may use Personal information provided by you in order to conduct appropriate anti fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. 6.2 We will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at MotorcycleHut.co.uk, Unit 10, Hadrians Court, Team Valley Trading Estate, Gateshead, Tyne and Wear, NE11 0XW.
8. Events beyond our control
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
9. Governing Law
The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.
10. Entire agreement
Should you have any cause for complaint, please contact our UK headquarters on +44 (0191) 491 1051. Should the matter not be resolved to your satisfaction you can write to Customer Services, MotorcycleHut.co.uk, Unit 10, Hadrians Court, Team Valley Trading Estate, Gateshead, Tyne and Wear, NE11 0XW.
Orders & Returns
Delivery & Returns Policy
If you have a problem, or are unhappy with your purchase, then we will put the matter right.
You can return any item within 30 days and we will gladly replace the item or offer a full refund for it. All we ask is that you send the items back unused in their original condition with all the original packaging.
For your protection, where you are returning an item to us, we recommend that you use a recorded-delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.
Who do we use to deliver your order?
Our back office systems are fully integrated with DPD/Interlink (www.dpd.com) which means that the second your parcel is despatched you will be sent an email containing your tracking details. This allows both you and us to track your parcel's every move from our door to yours!
Some smaller items and orders less than £25 may be sent via Royal Mail. Both DPD and Royal Mail make daily collections from our warehouse in the UK.
Points to note
- All our delivery costs are calculated on total weight, this includes the weight of both the products and the packaging.
- We aim to deliver your order within 3-5 working days (international orders may take longer)
- All returns must be sent back to us at our contact address at your own cost and risk.
- All delivery timescales are subject to stock availability.
- Small items may be delivered by post.
- The contents of your order and your delivery postcode will determine which delivery services you will be offered.
- Your order may be delivered on more than one vehicle as this allows us to use specialist carriers, trained in handling your items.
- Please note that we are unable to deliver to PO Boxes on any of our delivery services.
- Terms & Conditions Apply.
Please also note that we deliver globally (Europe, USA, South America & Asia) so feel free to send us an email if you are unsure as to whether we ship to your country.
This page explains how Motorcycle Hut, uses any information you give to us, and the ways in which we protect your privacy.
We conform to the Data Protection Act, 1998, and as such have a legal duty to protect any information we collect from you. We use leading technologies to safeguard any sensitive data and encryption software to protect any card details you submit and keep strict security standards to prevent any unauthorised access to it. We will NEVER pass on your details to any third parties and we do not send random marketing emails to personal email addresses (spam).
We collect information about you for 2 reasons; firstly, to process your order and second, to provide you with the best possible service. The type of information we will collect about you includes:
Your name Address Phone number Email address Information required for order processing
We will never collect sensitive information about you without your consent. The information we hold will be accurate and up to date. You can query the information that we hold about you by emailing us. If there are any inaccuracies we will delete or correct it promptly.
The personal information, which we hold, will be held securely in accordance with our internal security policy and the law.
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If you have any questions/comments about privacy, please contact us.